Frequently Asked Questions

Does the composite decking have a guarantee?

Yes, we believe our product is of a high standard and back that up with a warranty for your peace of mind.

The Hollow and Solid Grade boards have a 10-year warranty provided it has been installed following our installation guidelines. For full terms and conditions please see the our Warranty page.

How much does the composite decking cost?

Our decking is extremely popular due to our very low and competitive pricing. The exact price depends on the type and length of boards that you are looking to order - prices for all our products can be seen here.

 

How many decking boards will I need?

You can use our "How much will I need?" calculator to get a simple estimate of what you will need for your decking installation, along with an indicative cost.

What colours does the composite decking come in?

The decking boards are available in 5 colours; Light Grey, Stone Grey, Teak, Coffee and Charcoal. Decking images showcasing each colour can be found on individual product pages, however if you would like to get a better idea of these you can order a sample pack here.

How much does delivery cost and how long will it take to get it?

We always quote 7-10 working days for delivery, this ensures we can deliver our product to you in perfect condition. Our delivery page provides a full breakdown of delivery costs per postcode - further information on our delivery service can be found here.

What will it look like once it’s done?

Only you can really picture that as you know the space better than anyone but we do have a gallery of images that might help you see what it could look like.

How do I install the decking?

Please refer to our installation guidelines here.

How far apart should the supporting joists be?

The supporting joist below the composite decking boards should be a maximum of 400mm apart. For further information on installation please see our installation guide.

Do I need specialist tools to install the decking?

There are no specialist tools required. The decking can be installed using the same tools you would use to install timber decking.

Are the decking boards reversible?

We advise the boards to be laid small groove side up. You may wish to lay them differently hower you may experience increased slippage and colour change when laying the boards differently, and this is done at your discretion.  

Will I get a colour difference with my decking boards?

Our composite decking boards are produced in batches and made from 60% recycled hardwood making this a natural product. For this reason slight colour variations may occur (more noticeable when purchasing different lengths of boards or when laying the boards “wide groove up”) We advise purchasing decking boards in the same lengths to avoid initial colour difference. Although we will always endeavor to pick all products from the same batch, when orders are added or amended at a later date the boards will likely be from a different batch therefore colour variation is likely. Please ensure you order the correct amount of boards on the initial order.

Can I amend/add to my decking order once I have placed it?

Yes you can however please note this may slow the delivery process down. Delivery estimates are from the most recent order/amendment date.

What size drill bit should I use with the decking T Clip system?

We advise using a PH2 drill bit with the T Clip screws.